Frequently Asked Questions
Everything you need to know
How do I book a tour?+
Simply browse our Tours page, select your preferred tour, click 'Book Now', fill in your details and submit. Our team will contact you within 24 hours to confirm your booking.
What documents do I need for a visa application?+
Required documents vary by country. Typically you need: a valid passport (6+ months), passport-size photos, flight itinerary, hotel booking confirmation, and proof of funds. Check each visa's detail page for specific requirements.
Can I cancel or modify my booking?+
Yes, bookings can be modified or cancelled. Cancellation fees may apply depending on how close to the departure date. Contact us at info@a9globaltravel.com for assistance.
What payment methods do you accept?+
We accept bank transfers, cash payments at our office, and major credit cards. Online payment integration is coming soon.
Do you offer travel insurance?+
Yes! We offer 9 different insurance plans ranging from basic travel shields to comprehensive annual coverage. Visit our Insurance page to find the right plan for you.
How long does visa processing take?+
Processing times vary by country. Most visas take 3-5 business days, but some may take up to 2 weeks. Check each visa's detail page for estimated processing time.
Do you provide airport transfers?+
Yes, we offer airport transfer services with our fleet of vehicles. Book through our Cars section or add it to your tour package.
What is included in the Sky Lounge access?+
Sky Lounge access includes premium buffet dining, complimentary drinks, WiFi, work stations, shower facilities, and flight information displays.
Are cruise prices per person or per cabin?+
Cruise prices are typically per person based on double occupancy. Single supplements may apply. Contact us for detailed pricing.
Can I customize a tour package?+
Absolutely! We specialize in custom itineraries. Contact us with your preferences and our travel experts will create a personalized package for you.